Terms and Conditions

General Terms and Conditions (GTC) for www.pluebel.ch - a company of Dekowebshop GmbH, Grindelwaldstrasse 53a, Schwendi, 3818 Grindelwald

1. Scope of Application

These general terms and conditions apply to all orders placed by customers residing in Switzerland or the Principality of Liechtenstein via the online shop pluebel.ch of Dekowebshop GmbH, Grindelwaldstrasse 53a, 3818 Grindelwald, Telephone 033 853 07 65, www.pluebel.ch, UID CHE-114.780.505, hereinafter referred to as plübel.

2. Offer and Conclusion of Contract

2.1 The presentation of products in the plübel webshop does not constitute a legally binding offer, but rather an invitation to the customer to submit a binding order (offer to conclude a contract).
2.2 By clicking the order button, the customer submits a binding order for the products listed on the order page.
2.3 Immediately after receiving the order, the seller confirms receipt of the order by email. The purchase contract is only concluded when the seller confirms the dispatch of the goods by email (order or dispatch confirmation) or at the latest upon delivery of the goods.
2.4 For payments made by prepayment, the purchase contract is concluded upon confirmation of receipt of the prepayment by plübel.

3. Right of Return

3.1 Customers have the right to return the goods within 14 days of delivery. The right of return is exercised by returning the goods; no justification is required. The return must be sent to Dekowebshop GmbH, Grindelwaldstrasse 53a, 3818 Grindelwald.

3.2 Exercising the right of return leads to the conversion of the purchase contract into a reversal relationship, according to which the services received under the purchase contract must be refunded. The costs for the return shipment are borne by the consumer.

3.3 After receipt of the goods, any purchase price already paid will be refunded to the customer immediately.

3.4 A deduction from the purchase price to be refunded or an invoice for potential damage, excessive wear and tear of the goods, or, if agreed, the initial shipping costs of the goods remains reserved. No deduction is made if the loss in value is due to handling necessary to determine the nature, characteristics, and functionality of the goods. Dekowebshop GmbH may refuse the refund until it has received the goods back or until the customer has provided proof that they have sent the goods back, whichever is the earlier date.

3.5 Exclusion from the right of return: Excluded from the voluntary right of return or withdrawal are all products that are specially manufactured, adapted, or individually procured for customers. These include in particular:

- Custom-made items and goods manufactured or adapted according to individual specifications
- Personalized products or items made to customer request (e.g., personalized lettering, engraved products, custom designs, individually configured products, etc.)
- All wallpapers and articles that are specifically procured from the supplier upon customer order and are not regularly stocked (individual procurements / special orders)

These products are manufactured or procured exclusively upon order or according to individual customer requests and can therefore neither be resold nor used otherwise. Withdrawal from the purchase contract, a return, an exchange, or a refund are fundamentally excluded for such items, provided there is no provable defect. For relevant products, the respective item description expressly points out that they are excluded from the right of return. By ordering such items, the customer expressly agrees to this exclusion.

4. Prices and Shipping Costs

4.1 The prices stated on the product page include statutory value-added tax and other price components and are in Swiss Francs (CHF).

4.2 In addition to the prices stated, shipping costs may apply depending on the delivery address, quantity of goods, and article. The exact shipping costs are displayed to the customer during the ordering process. No further costs apply for deliveries within Switzerland.

5. Terms of Delivery

5.1 Delivery is made only to delivery addresses within Switzerland and the Principality of Liechtenstein.

5.2 Unless otherwise stated in the offer, the standard delivery time is 2-4 working days.

5.3 Should not all ordered products be in stock, plübel is entitled to make partial deliveries. No additional costs will be incurred by the customer due to partial deliveries.

5.4 Should the delivery of the goods fail through the fault of the customer despite three delivery attempts, plübel may withdraw from the contract. Any payments already made will be refunded.

6. Terms of Payment

6.1 Payment can be made by invoice, prepayment, Twint, Postcard, Visa, or Mastercard.

6.2 When selecting the prepayment method, plübel provides its bank details in the order confirmation. The invoice amount must be transferred to the account of Dekowebshop GmbH within 5 working days.

6.3 When paying by credit card, the customer's account is charged [upon shipment of the goods] unless otherwise agreed. At the time of ordering, a reservation of the order value is made.

6.4 Offsetting against non-recognized or legally contested counterclaims of the customer is excluded.

6.5 The customer may only exercise a right of retention insofar as the claims are based on the same contractual relationship.

6.6 Purchase on invoice with partial payment option (POWERPAY)

As an external payment service provider, MF Group / POWERPAY offers the "purchase on invoice" payment method. With the single invoice, you can easily pay for your online purchase by invoice. If you do not pay within the specified time frame, you will subsequently receive a monthly invoice with an order summary in the following month.

Upon conclusion of the purchase contract, POWERPAY takes over the resulting invoice claim and handles the corresponding payment terms. When purchasing on invoice, you accept, in addition to our GTC, the GTC of POWERPAY (powerpay.ch/de/agb).

7. Late Payment / Reminder / Collection

7.1 When purchasing on invoice, the purchase price is due within 15 days of delivery. If payment is not made within this period, the customer is in default.

7.2 In case of default, plübel will send the customer 3 written reminders. The following fees will become due with the reminder of the claim:
1st reminder after 16 days via email: CHF 0.00
2nd reminder after 30 days by post: CHF 0.00
3rd and final reminder after 40 days by post: CHF 20.00
In addition to the reminder fees, default interest of 5% applies from the due date of the claim.

If the outstanding amount is not paid even after the final reminder, the claim will be subject to debt collection proceedings. plübel or Dekowebshop GmbH will hand over the claim for collection to the debt collection company Infoscore AG in Schlieren.

8. Retention of Title

The goods remain the property of plübel until full payment has been made. Prior to the transfer of ownership, pledging, security transfer, processing, or modification is not permitted without the consent of plübel.

9. Warranty

9.1 plübel provides a warranty by remedying defects. This is done at its discretion through subsequent performance, namely by rectifying a defect (repair) or by delivering a defect-free item (replacement delivery).

9.2 If subsequent performance fails, the customer is entitled to withdraw from the contract. This does not apply to insignificant defects. A right of the customer to a price reduction is excluded.

10. Liability
plübel excludes liability for slightly negligent breaches of contract. The same applies to breaches of contract by vicarious agents and substitutes.

11. Data Protection
plübel is committed to complying with data protection requirements when processing customer data. Further information on the handling of customer data can be found in the separate privacy policy of Dekowebshop GmbH. This can be viewed at any time via the website www.pluebel.ch as well as via the following link https://www.pluebel.ch/informationen/datenschutz.

12. Final Provisions
Should a provision of these general terms and conditions be invalid, the rest of the contract shall remain valid. The relevant statutory provisions shall apply in place of the invalid provision.

Grindelwald, February 2026